Inside Sales & Customer Service Coordinator

Bioriginal is a global leader in manufacturing natural nutritional foods, ingredients and supplements for food and beverage companies. For more than 25 years, Bioriginal has carved out a niche by scientifically combining ingredients from all over the world, directly from the source, to create innovative and efficacious solutions. Developing proprietary methods and systems, Bioriginal provides customized turnkey solutions for our customers that help them compete and win in a highly competitive space. Bioriginal’s wide portfolio includes plant- and marine-based oils, seeds & grains, protein products, nutraceuticals and botanical ingredients. Bioriginal is headquartered in Saskatoon, Canada with facilities throughout the USA, Europe and Asia. Bioriginal is a member of the Cooke family of companies.

Our Customer Service Department is currently searching for an Inside Sales/Customer Service Coordinator to join their Saskatoon, SK team.

Core Responsibilities:

• Order Management:
  • Processes purchase orders.
  • Maintains accurate dates of sales orders.
  • Updates salesforce.
• Handles all incoming calls in a timely, efficient and professional manner.
• Provides sales support to assigned customer segments, including:
  • Selling products to existing and new customers.
  • Following-up on general inquiries and marketing leads.
  • Customer follow-ups to sales contracts, tradeshows and presentations.
  • Assisting in the preparation of price quotes based upon customer requests.
• Expands and grows revenue and margin growth for assigned house account(s) within the human nutrition portfolio.
• Collaborates with the external sales team on sales opportunities.
• Resolves product or service problems by clarifying the customer’s complaint; determining cause of the problem; selecting and explaining the best solution to solve problems; expediting correction or adjustment and following to ensure resolution.
• Logs all customer issues and concerns into the Company’s NCR and/or Case Management database.
• Communicates with internal departments to ensure availability of products and delivery times.
• Contributes to the development and maintenance of department databases for sales, customer and product specifications.
• Schedules regular customer calls to maintain the customer’s rolling sales forecast. Sales forecast accuracy is a critical success factor.
• Increases education and awareness of Bioriginal products by pro-actively promoting our product portfolio.
• Ensures personal and team goals are achieved monthly by executing the key performance indicators.
• Performs various account management activities.
• Completes special projects and assignments as requested.

Qualifications:

• A related college degree is preferred.
• Possesses strong customer service skills, understanding the importance of delivering exceptional customer service.
• Possesses strong communication skills (both written and verbal).
• Possesses strong problem-solving skills, with the ability to respond to client inquiries by using existing knowledge, skills and resources.
• A minimum of 2 years work experience in customer service or sales related positions.
• An attention to detail and an ability to prioritize, as well as excellent organizational skills is required.
• Experience within MS Office Suite is required.
• Experience with Salesforce is preferred.
• Experience and knowledge with Essential Fatty Acids and the nutritional supplement market is preferred.

What we can offer:

• Competitive wages
• Industry leading benefits plan
• Opportunities for growth, development and advancement
• Annual bonus potential
• Good work-life balance
• Excellent teamwork atmosphere

Individuals who are interested in the above position are invited to submit their application to human resources via email to [email protected].  Bioriginal thanks all applicants for their interest; however, only applicants being considered for an interview will be contacted.

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